Privacy Policy

The UBC Bookstore protects personal information by taking reasonable, industry-standard security arrangements against such risks as unauthorized access, collection, use, disclosure or disposal.

Before collecting your personal information, or at the time of collection, we will explain the purpose and obtain your consent. Consent can be given by you in writing, in person, by telephone, by using check boxes or entering an e-mail address. In accordance with the Canadian Freedom of Information and Protection Act (FOIPPA), your consent is required for the UBC Bookstore to collect personal information which is stored in secure servers outside of Canada. We will clearly identify these programs and ask you for your authorization in such cases.

The Bookstore will only use personal information for the purpose for which it was obtained (eg. Our E-commerce Store Customer List is used only to communicate with you about your order).

Personal information obtained by the UBC Bookstore by paper or electronic means, remains the property of the University of British Columbia and will not be used, sold, traded or disclosed to any other business or organization.

Using your chosen password, you have access to your Customer Record to update your name, billing and shipping address, method of payment and password at any time. Your password is not just a “key” to your account record, it is also the authority to bill your credit card. Please keep it secure!

To have your information removed from our list, contact us at (604) 822-2665 or 1-800-661-3889 (Toll Free in Canada) or e-mail us at Customer Service Staff hours are Monday to Friday from 9:30 AM to 5:00 PM (Pacific Time).

This UBC Bookstore Policy was taken from Part 3 – Protection of Privacy Division 1 Collection, Protection and Retention of Personal Information by Public Bodies of the Freedom of Information and Privacy Act of British Columbia (1996).

Security This UBC Bookstore E-commerce site uses the highest industry standardization encryption technology  to ensure that any information you transmit during the ordering process is secure. This includes your name, contact numbers and what you have ordered.