Frequently Asked Questions

Unfortunately, no. All gowns can only be picked up 1 hour and 30 minutes prior to the ceremony you are attending. Gowns are boxed by ceremony number and are not unpacked until right before each ceremony. We are not able to retrieve any gowns in advance.

Submit a support request with the UBC Learning Technology Hub.

Workday has pre-assigned Approvers. Please confirm with your department finance manager if you are permitted to order supplies and copy paper on Workday and if you have an Approver.

Staples Business Advantage and Staples.Ca are two separate divisions of Staples. UBC’s contract for supplies and copy paper, with Staples Business Advantage, includes special services like

Environmentally friendly delivery with smaller Campus Mail trucks, reducing greenhouse gases and carbon taxes for UBC.

Streamlined Workday/EWAY procurement processes.

Special UBC reporting to meet regulatory requirements. 

These special services, included in the price of the Workday items, help UBC to save money, time and the environment.

Faculty regalia for the Fall graduation ceremonies may be rented in advance online from Thursday, October 5 to Tuesday, November 14 at 11:59 pm (PST) through the Faculty Rental Form.

The deadline to rent regalia online is Nov 14th for faculty members.

After the Nov 14th deadline, regalia can also be rented on-site on the day of the ceremony:

• Please arrive 45-60 minutes before the ceremony at the Robing Room.
• Acceptable payment methods include cash, credit card, debit card or Open Account Worktag (UBC Bookstore account) information.

All purchases are verified and connected to your CWL account for access, which requires you to purchase the materials through the UBC Bookstore in order to get a receipt that provides the redemption codes. Enter the order number (without the dash) listed on the receipt. See the text highlighted in yellow in the above seciton "Did you Purchase your Canvas Course Materials In-Store". If you purchased your textbook secondhand from another student, there is no way for you to activate your course materials in Canvas.

New textbooks are brand new, unopened books in an unmarked, undamaged condition. Used textbooks are previously-loved books that come to us in lightly worn, but good, readable condition. They may contain some highlighting and notes from prior use, but should still contain everything you need and have no water damage or missing pages. Used textbooks, if available, cost significantly less than new ones and are GST exempt. You’ll find all used books shelved with the new ones in alphabetical order. Look for the yellow USED sticker! If you don’t see any used versions of the textbook you need on the shelf, it means we do not currently have any in stock.

Access codes are sometimes sold individually and are also often sold packaged along with an e-text, print book or both. All digital materials classified in our system as "ETEXT + ACCESS CODE" include the eBook plus the publishers' digital homework aids. Digital Materials that are sold as an access code only are classified in our system as “ACCESS CODE.”

Yes, users are able to purchase office supplies from the Bookstore and pay with a credit card or their Bookstore open account using the new Workday “Worktags” (formerly “speed chart #”). JV have been discontinued as of November 2, 2020.

Each custom course pack has been handpicked and given hours of dedication to put together. As such (and to comply with Copyright law), we ask that you don’t photocopy, scan or reproduce these for use other than for yourself. Please and thank you.

Please use this link for ISC Service Now for Workday questions

Helen.Mazzocchio@staples.com (Lower Mainland) and Alan.Homeniuk@staples.com (Okanagan) will still be available to assist with the special quote process for bulk PPE orders, furniture projects, and special-order items not on the Workday/EWAY catalogue.

We accept both Visa and Mastercard credit cards and UBC Bookstore Gift Cards for online orders. We cannot accept American Express or debit cards for online orders.

Custom imprint pricing is always quantity-dependent so the higher the quantities, the lower the per-item pricing.

In addition to quantity:

Clothing pricing is driven largely by:

• Imprint type (screenprint vs. embroidery)
• Design complexity (more colors = higher pricing)
• Number of imprints (e.g., front of shirt, back of shirt, sleeve, etc.)

Giftware pricing is driven largely by:

• Design complexity
• Number of imprints

1. Save up to 50%
2. They are environmentally friendly
3. You don’t have to haul around heavy books

Gowns can be purchased from our supplier Gaspard: www.gaspard.ca