Shipping Information
Pick-up Options
Orders designated for Pick up in store will be held for 30 days after notification email has been sent. After 30 days orders will be refunded less a 25% handling fee.
Want to save the shipping charges? You can pick-up your order at our Vancouver store locations from 10:00am to 5:00pm at our UBC Bookstore Vancouver location only. For in store pick up we will send you an e-mail when your order is ready. For UBC Bookstore Okanagan Campus pickup, please allow for 3 business days after e-mail notification to allow time for your order to be transferred from Vancouver.
Please bring identification, and a copy of your order confirmation e-mail as proof of purchase.
Pick-up Locations
Okanagan*
Note that specialty/sales items purchased for pickup at the Okanagan store may be delayed while the merchandise is being transferred from our Vancouver store. Please allow about 3 days after receipt of the shipment/pickup e-mail for your order to be available for pickup.
Shipping Costs
Location
Cost
Time
Hold for pickup at UBC Bookstore locations
Free of Charge
Lower Mainland and other British Columbia Addresses- starting at:
$10 CDN
3 Business Days
Alberta Addresses – starting at:
$10 CDN
3-5 Business Days
Eastern Canadian Addresses – starting at:
$25 CDN
3-5 Business Days
United States Addresses – starting at $25
$25 CDN up to 1.5 kilograms
3-5 Business Days
International Addresses- starting at $25
*Based on package weight
5-7 Business Days
*Shipping rates and fees vary from country to country. Custom fees, and import duties on orders are the sole responsibility of the recipient. Please note that shipping windows are estimates and delivery dates cannot be guaranteed.
Returns
Textbooks: There are extended deadlines for textbook and other course materials returns in September and January. These returns must be accompanied by a sales receipt and be in original condition.
Holiday return policy: We offer extended return periods for product purchased during the Christmas season. We do not offer refunds on course materials, snacks, sale items and seasonal items.