Frequently Asked Questions
Looking for answers? Type in a keyword using the search bar below to search through our frequently asked questions.
Redeemed/activated E-book and access code purchases are final sale. Please complete our contact form to receive assistance with returning unactivated course materials from a Bookstore team member.
If you ordered online or you purchased in-store and provided the cashiers with your student card at the time of purchase, we can provide you with your original receipt number or order number so that you can regain access to your course materials in Canvas. If you purchased in-store and did not provide your student card at the time of purchase, unfortunately we are unable to track your original receipt number.
The key dates for textbook returns change each term however, we start returning unsold textbooks to the publishers six weeks after the first day of term. To ensure you can buy your textbooks, we strongly recommend you purchase your books at the beginning of term.
Yes. Contact Campus Mail to arrange pick-up firstname.lastname@example.org Tel 604-822-9495 and bring your ID at the time of pick-up. You do not need to change your delivery address on Workday. The Vancouver Campus supplies and paper pack orders are automatically routed to UBC Campus Mail.
Job Aids posted on Workday will help with the step by step ordering process. Please refer to this Integrated Service Centre link for all Workday services including e-procurement link to EWAY ordering https://irp.ubc.ca/news/catalogue-workday-support-services-provided-isc
As an ethical buyer, the Bookstore responds to any reports of labour rights violations as follows:
- If we receive a report, that we consider credible (examples might include reports from a non-governmental organization, labour organization or media source), that a vendor or subcontractor has violated the Vendor Code of Conduct contained in this policy, the Bookstore will inform the vendor of the specific complaint. The vendor will have 30 days from the date of the notice to respond to the allegation on behalf of itself and its subcontractors. If the vendor acknowledges the allegation is wholly or partially correct, it must provide a detailed rectification plan acceptable to us outlining a program of how it will rectify the problems within a year
- We can request an inspection of a vendor’s facilities by a third party to determine if a violation occurred or to establish whether the violation has been addressed. The cost of this inspection is borne by the vendor
- In the event that violations are found, whether they are acknowledged by the vendor or verified in an inquiry by an independent inspector, remedial action by the vendor must include, as a minimum, the reinstatement of any worker found to have been unlawfully dismissed, as well as compensation for lost wages
- If the vendor does not respond to the report of a violation, fails to cooperate with an inspection or fails to provide a rectification plan acceptable to us, we will terminate without notice or penalty any contract and will not conduct any future business with the vendor.
Yes! Please contact our Custom Imprint Buyer to discuss consignment opportunities through the UBC Bookstore.
If you just want to put the UBC crest and some text on your item, you can simply describe what you want and we will adhere to the UBC Branding guidelines to produce a mockup for you.
If you want something other than UBC Crest and text, then you must submit an original vector artwork file (.eps or .ai). If you do not have your artwork in vector format, then usually it is just a small, one-time fee (around $30) to have your artwork converted into the proper format.
All office supplies that were ordered from Staples in the past will be available through the Workday catalogue.
The Bookstore requires clothing vendors it does business with to sign a ‘Code of Conduct’ letter confirming that it does not use sweatshop labour. The letter must confirm that the vendor has adopted ethical practices that meet or exceed those contained in the Vendor Code of Conduct outlined in this policy.
No, you do not need to buy both. If you buy the Canvas Digital option, this gives you both the eBook and Canvas access completely digitally. Buying the Canvas Print option gives you Canvas Access but packaged with a printed book instead of an eBook.
Yes, if you are ordering from one of our established programs on this page.
Otherwise, you must stick to our minimum order quantities for clothing which are:
- Screenprinted items: 24
- Embroidered pieces: 12
For giftware (such as drinkware and lanyards) minimum order quantities are item-dependent. Please contact the Custom Imprint Buyer to request more information on either of these.
Please use this link for ISC Service Now for Workday questions
Kathleen.Hatami@staples.com (Lower Mainland) and Alan.Homeniuk@staples.com (Okanagan) will still be available to assist with the special quote process for bulk PPE orders, furniture projects, and special-order items not on the Workday/EWAY catalogue.
Vancouver – Faculty gowns can be rented online on the Grad Gown Rentals page. Faculty regalia (i.e. Black gown and UBC Faculty hood) for November graduation may be rented online starting Oct 14th. The deadline to rent regalia online is Nov 10th for faculty members.
Canvas refers to materials that are integrated into your course site. If a course material includes “Canvas” in the name, this indicates that there is a digital component accessible within Canvas that is included with your purchase. Your instructor will give you more instructions in class.