Frequently Asked Questions

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Typically, publishers will place restrictions on actions you can take within their eBook platforms. This usually includes restrictions on both copying text and printing. However this varies from publisher to publisher.

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STUDENTS
Gowns must be returned to the gowns drop off location no later than 1 hour after your ceremony concludes.
Vancouver – Drop off is located at the UBC Bookstore (6200 University Blvd).
Okanagan – Drop off is located in the Campus Administration Building foyer outside the UBCO Bookstore.

FACULTY
Gowns must be returned to the Faculty Robing Room no later than 1 hour after your ceremony concludes.
Vancouver – The Robing Room for faculty is the Royal Bank Cinema at the Chan Centre. Access via the Royal Bank Cinema entrance off of Crescent Road.
Okanagan – Drop off for faculty is the foyer of the Campus Administration Building (outside the UBCO Bookstore).

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We’re always looking for new options and ways to reduce the costs of textbooks to students.

  1. CHOICES. As well as new books, we offer three other choices of books to take into account differing budgets: used (which can save you up to 75% if you can sell them back), ebooks (up to 50% cheaper) and custom course packs.
  2. CUSTOM COURSE PACKS: because we only charge for printing and copyright clearance costs, there are now on average 33% cheaper. 
  3. SELL TEXTBOOKS BACK. We offer you the opportunity to see your books back to us throughout the year. We try to buy back as many books as we can - if a book is being used for another term on campus you will get up to 50 per cent of the new cost; if the book is not being used the next term, but is still a current edition you will receive a wholesale price. Again, we are encouraging faculty to use books on campus for multiple terms so that we can buy back as many books as possible.

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For students receiving a bachelors or masters degree, your rental includes a black gown, a hood representing your faculty and unique degree, and a mortarboard style hat. At the end of your ceremony, your gown and hood must be returned. You may keep the mortarboard hat as a souvenir.

For doctoral students, your rental includes a doctoral gown, a doctoral hood, and a beefeater cap. The gown, hood, and cap must all be returned.

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Yes. All digital materials that are classified in our system as "ETEXT + ACCESS CODE" include the ebook as well as the publishers digital homework aids.

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Submit a support request with the UBC Learning Technology Hub.

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Order history is not available through Workday. Users with a previous EWAY ID can still access your EWAY order history to find item numbers.  New users can email SBA Customer Care at easyservice@staples.com for assistance with item# to add to cart.

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Gowns can also be rented on-site on the day of your ceremony. Please arrive a minimum of 45-60 minutes prior to the ceremony to ensure you leave adequate time to pick up your regalia from the Bookstore staff at the Robing Room. You can pay cash, credit, debit or with your Open Account Worktag (UBC Bookstore account).

On-site registration locations are: 

Vancouver – The Robing Room for faculty is located in the Royal Bank Cinema at the Chan Centre. Access via the Royal Bank Cinema entrance off of Crescent Road.

Okanagan – The UBC Okanagan Bookstore

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Yes, users are able to purchase office supplies from the Bookstore and pay with a credit card or their Bookstore open account using the new Workday “Worktags” (formerly “speed chart #”). JV have been discontinued as of November 2, 2020.

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Job Aids posted on Workday will help with the step by step ordering process. Please refer to this Integrated Service Centre link for all Workday services including e-procurement link to EWAY ordering https://irp.ubc.ca/news/catalogue-workday-support-services-provided-isc

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At the UBC Bookstore we are committed to implementing sustainable practices for the benefit of our customers, our community and our planet.

Selling reusable bags, reusing and recycling packaging, recycling batteries, making campus deliveries on behalf of our vendors, promoting the use of reusable drinkware, selling used textbooks, offering a course materials rental program, offering electronic course materials, selling a wide range of products made from eco-friendly materials, using biodegradable plastic bags, and actively seeking out locally-made or Canadian-made products to reduce our carbon footprint are just some of the ways we demonstrate our commitment to sustainability.

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We cannot allow students to return gowns later than 1 hour after your ceremony is over. Gowns are packed up and shipped back to Winnipeg at the end of each day. Any unreturned gowns and hoods will be charged to students at their full replacement cost so please be sure to return the gown after you have finished taking pictures with your friends and family.

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Unfortunately, no. All gowns can only be picked up 1 hour and 30 minutes prior to the ceremony you are attending. Gowns are boxed by ceremony number and are not unpacked until right before each ceremony. We are not able to retrieve any gowns in advance.