Frequently Asked Questions

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Vancouver – Regalia must be returned back to the Chan Centre.

Okanagan – Regalia must be returned to the UBC Okanagan Bookstore.

Please return your gown no later than 1 hour after your ceremony concludes.

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Afraid not folks. To help us prepare for the next semester, we return all overstock to the publishers. This allows us to have shelf space ready for when the following semester’s/term’s textbooks arrive. If you need textbooks, it is advisable to purchase them at the beginning of the semester.
Textbook returns begin about six weeks after classes start. The exception to this is textbooks for two-term courses, which are normally kept until the beginning of Term 2 (but we still recommend buying these early in case they sell out!).

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Yes, if you are ordering from one of our established programs on this page.

Otherwise, you must stick to our minimum order quantities for clothing which are:

  • Screenprinted items: 24
  • Embroidered pieces: 12

For giftware (such as drinkware and lanyards) minimum order quantities are item-dependent. Please contact the Custom Imprint Buyer to request more information on either of these.

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We're consistently looking for new options and ways to reduce the costs of textbooks to students.

1. RENTAL BOOKS - rental saves up to 55%. We were one of the first campuses in Canada to introduce rental books. This enables a student to rent used books at up to 55% OFF. This means that if a new book is $100, then a used rental book is $45. If you spend $1000 on new books, then you could rent them all for $450. Our aim is to rent the majority of books in-store that are over $25 (exceptions include custom course packages and ebooks). We are encouraging faculty/instructors to use books for several terms so that we are in a position to rent even more titles next term.

2. CHOICES. As well as rentals and new books, we offer three other choices of books to take into account differing budgets: used (which can save you up to 75% if you can sell them back), ebooks (up to 50% cheaper) and custom course packs.

3. CUSTOM COURSE PACKS: now on average 33% cheaper. Find out why.

4. SELL TEXTBOOKS BACK. We offer you the opportunity to sell your books back to us throughout the year. We try to buy back as many books as we can – if a book is being used for another term on campus you will get up to 50 per cent of the new cost; if the book is not being used the next term, but is still a current edition you will receive a wholesale price. Again, we are encouraging faculty to use books on campus for multiple terms so that we can buy back as many books as possible.

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Redeemed/activated E-book and access code purchases are final sale. Please complete our contact form to receive assistance with returning unactivated course materials from a Bookstore team member. 

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  • At the UBC Bookstore we ensure that all UBC branded items adhere strictly to UBC’s branding guidelines. This means that you can be confident that your custom items are on brand and are representing UBC.
  • We are proud of our Living Our Values statement, and all of our clothing items are sourced from Fair Labour Association (FLA) compliant vendors. This means you can rest assured that your imprinted clothing was made ethically and followed environmentally responsible practices.
  • In addition to our No Sweat Policy, we support local and make every effort to work with local and Canadian vendors wherever possible.
  • Finally, a portion of all the UBC Bookstore’s proceeds go back into the university, which means that your purchase helps to support your local UBC community.

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Please email Customer Care at easyservice@staples.com with your PO #.   There will be a period of fine tuning for the delivery process due to the new Workday address formatting.   Processes are in place for continuous improvement of the new delivery processes using the new Workday delivery address detail.

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Job Aids have been created to guide you through the use of Workday and ordering office supplies. Please refer to this link to the ISC Service Now.

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In our warehouse we recycle all of our cardboard in a compactor.  We also recycle packaging (paper, foam chips and plastic) and reuse it wherever possible for our outgoing shipments including packages to customers and returns to vendors. Wooden pallets are also recycled.

We recycle printer ribbons and cartridges.  The collection container is in the computer shop department.  

All metal fixtures are taken to a recycling centre.

We also encourage re-use of textbooks through used books, buybacks and rental books.

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Staples Business Advantage (SBA) is the commercial division of Staples providing a higher level of business solutions, like Workday integration to EWAY, custom reporting and customized delivery solutions, for large complex accounts like UBC. Staples retail and Staples.Ca are not part of the UBC agreement.

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Workday has pre-assigned Approvers. Please confirm with your department finance manager if you are permitted to order supplies and copy paper on Workday and if you have an Approver.

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Please send us an email at gown.rentals@ubc.ca.

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You must submit payment info at the time of placing your order – we hold payment info and do not bill your order until it has arrived at the Bookstore and been checked for accuracy and quality assurance.

If you are ordering for a department please request a quote, and then you can either:

§  Authorize payment on an open account at the Bookstore (provide your driver worktag information for us to check or help you set up the account) OR

§  Pay online using a departmental credit card

If you are ordering for a student group with an AMS account then please request an invoice and then submit a cheque payable to the UBC Bookstore.

If you are ordering for yourself or a small group that are not affiliated with an undergraduate society or department then please request a quote and we will provide the steps to make a payment using a credit card.

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You MUST have your own receipt with your own receipt codes in order to access the materials. In order to avoid encountering issues accessing your course materials, please do not purchase with your friends on the same receipt.

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All purchases are verified and connected to your CWL account for access, which requires you to purchase the materials through the UBC Bookstore in order to get a receipt that provides the redemption codes. If the cashiers swipe your student card at the time of purchase, this will automatically grant you access . If you purchased your textbook second hand from another student, there is no way for you to activate your course materials in Canvas.