Q: How much does it cost to rent Faculty gowns / regalia?

Black gown and faculty hood ( recommended ) Black gown (only if you own a hood) Hood only (only if you own a gown) PhD Package (only if your PhD was from UBC) $45.00 (plus tax) $35.00 (plus tax) $20.00 (plus tax) $45.00 (plus tax)

Q: I have already graduated and am interested in purchasing a gown for use in my academic career – who do I contact?

Gowns can be purchased from our supplier Gaspard: www.gaspard.ca

Q: Where do I return my gown after my ceremony?

STUDENTS Gowns must be returned to the gowns drop off location no later than 1 hour after your ceremony concludes. Vancouver – Drop off is located at the UBC Bookstore (6200 University Blvd). Okanagan – Drop off is located in the Courtyard – in front of Library entrance (3287 University Way, Kelowna, BC V1V 1V7). FACULTY Gowns must be returned to the Faculty Robing Room no later than 1 hour after your ceremony concludes. Vancouver – The Robing Room for faculty is the Royal Bank Cinema at the Chan Centre. Access via the Royal Bank Cinema entrance off of Crescent Road. Okanagan – Drop off for faculty is the DVC Boardroom located in the Administration Building.

Q: Where can I find more information on redeeming my digital materials?

You can find it at: https://bookstore.ubc.ca/digital-course-materials/

Question 1

How do I order supplies and copy paper on Workday?

Accepted Answer

Job Aids have been created to guide you through the use of Workday and ordering office supplies. Please refer tothis linkto the ISC Service Now.

Question 2

How much does it cost to rent Faculty gowns / regalia?

Accepted Answer

Black gown and faculty hood (recommended)

Black gown (only if you own a hood)

Hood only (only if you own a gown)

PhD Package (only if your PhD was from UBC)

$45.00 (plus tax)

$35.00 (plus tax)

$20.00 (plus tax)

$45.00 (plus tax)

Question 3

I have already graduated and am interested in purchasing a gown for use in my academic career – who do I contact?

Accepted Answer

Gowns can be purchased from our supplier Gaspard:www.gaspard.ca

Question 4

What is Staples Business Advantage (SBA) and how does it differ from Staples?

Accepted Answer

Staples Business Advantage (SBA) is the commercial division of Staples providing a higher level of business solutions, like Workday integration to EWAY, custom reporting and customized delivery solutions, for large complex accounts like UBC. Staples retail and Staples.ca are not part of the UBC agreement.

Question 5

Are all office supplies orders going to be via the catalogue system in Workday?

Accepted Answer

All office supplies that were ordered from Staples in the past will be available through the Workday catalogue.

Question 6

I’m trying to place an online order and I’m getting an error message at checkout. What is the problem?

Accepted Answer

There are a few common reasons why you may be encountering an error message at checkout.

If you are ordering from an international location (other than the US) and you need your order shipped to you:Our address form has line-character limits. if you have a long address, try adding the second optional Address Line to space out your address onto two lines. In the Postal Code panel, enter 000000 (six zeros) instead of your actual postal code (don’t worry, your parcel will still find you).

If you are ordering for pick-up in store:to collect your purchase in store, please complete your billing address first. Once this has been added, please select the option for picking up in store. Your shipping address will automatically match your billing address, but this does not mean your items will be shipped to you if you have selected to pick up in store.

Ensure you are using an accepted method of payment: our ecommerce site accepts Visa and Mastercard credit cards and UBC Bookstore gift cards only. We do not currently accept Visa or Mastercard debit, American Express, WeChat or AliPay.

Check carefully to ensure your billing information is correct:your billing address must match exactly what is shown on your credit card statement.

If you are still having problems placing your online order, please submit a support requestusing this webform and we will do everything we can to assist you.

Question 7

Where do I return my gown after my ceremony?

Accepted Answer

STUDENTS
Gowns must be returned to the gowns drop off location no later than 1 hour after your ceremony concludes.
Vancouver– Drop off is located at the UBC Bookstore (6200 University Blvd).
Okanagan– Drop off is located in the Courtyard – in front of Library entrance (3287 University Way, Kelowna, BC V1V 1V7).

FACULTY
Gowns must be returned to the Faculty Robing Room no later than 1 hour after your ceremony concludes.
Vancouver – The Robing Room for faculty is the Royal Bank Cinema at the Chan Centre. Access via the Royal Bank Cinema entrance off of Crescent Road.
Okanagan – Drop off for faculty is the DVC Boardroom located in the Administration Building.

Question 8

Why can&#8217;t I use my used copy for a Canvas course? Why do only UBC Bookstore copies work?

Accepted Answer

All purchases are verified and connected to your CWL account for access, which requires you to purchase the materials through the UBC Bookstore in order to get a receipt that provides the redemption codes. If the cashiers swipe your student card at the time of purchase, this will automatically grant you access . If you purchased your textbook second hand from another student, there is no way for you to activate your course materials in Canvas.

Question 9

How do I return purchases made online?

Accepted Answer

Detailed instructions on how to return online purchases is included in ourreturn policy.

Question 10

Where can I find more information on redeeming my digital materials?

Accepted Answer

You can find it at:https://bookstore.ubc.ca/digital-course-materials/

Question 11

What have you actually done to address textbook costs? What is the UBC Bookstore doing to lower costs?

Accepted Answer

We're consistently looking for new options and ways to reduce the costs of textbooks to students.

1. RENTAL BOOKS - rental saves up to 55%. We were one of the first campuses in Canada to introduce rental books. This enables a student to rent used books at up to 55% OFF. This means that if a new book is $100, then a used rental book is $45. If you spend $1000 on new books, then you could rent them all for $450. Our aim is to rent the majority of books in-store that are over $25 (exceptions include custom course packages and ebooks). We are encouraging faculty/instructors to use books for several terms so that we are in a position to rent even more titles next term.

2. CHOICES. As well as rentals and new books, we offer three other choices of books to take into account differing budgets: used (which can save you up to 75% if you can sell them back), ebooks (up to 50% cheaper) and custom course packs.

3. CUSTOM COURSE PACKS: now on average 33% cheaper. Find out why.

4. SELL TEXTBOOKS BACK. We offer you the opportunity to sell your books back to us throughout the year. We try to buy back as many books as we can – if a book is being used for another term on campus you will get up to 50 per cent of the new cost; if the book is not being used the next term, but is still a current edition you will receive a wholesale price. Again, we are encouraging faculty to use books on campus for multiple terms so that we can buy back as many books as possible.

Question 12

Are the products you buy from sustainable sources?

Accepted Answer

We offer a number of products throughout the store made from recycled or eco-friendly resources. We actively seek out and purchase locally-made or Canadian-made products to reduce our carbon footprint. In the Corner Store, we have sourced sandwiches and salads from small, local businesses.

Question 13

Where do I pick up my Faculty gown / regalia?

Accepted Answer

Vancouver – The Robing Room for faculty is the Royal Bank Cinema at the Chan Centre. Access via the Royal Bank Cinema entrance off of Crescent Road.

Okanagan – The Robing Room for faculty is the DVC Boardroom located in the Administration Building (regalia returned to same location after use)

Faculty must check in at the Robing Room at least 30 minutes before the ceremony, so please plan to arrive a minimum of 45-60 minutes prior to your ceremony start time to ensure you leave adequate time to pick up your regalia from the Bookstore staff.

Question 14

How do I rent my Faculty regalia / gown in advance?

Accepted Answer

Faculty gowns can be rented online via theGrad Gown Rentalspage by submitting theFaculty Gown Rental Formfor your campus.

Question 15

Can a friend purchase Canvas Course Materials on my behalf?

Accepted Answer

You MUST have your own receipt with your own receipt codes in order to access the materials. In order to avoid encountering issues accessing your course materials, please do not purchase with your friends on the same receipt.

Question 16

How do I change or add a new delivery address to my departmental account?

Accepted Answer

Please contact the UBC Integrated Services Centre with the Service Now linkhttps://authentication.ubc.ca/idp/profile/SAML2/Redirect/SSO?execution=e3s1 They will update your Location ID, but you will also need to change your CWL Profile address detail to show correct room # and street #.

Question 17

Can I print or copy text from an eBook?

Accepted Answer

Typically, publishers will place restrictions on actions you can take within their eBook platforms. This usually includes restrictions on both copying text and printing. However this varies from publisher to publisher.

Question 18

Are the products you buy from sustainable sources?

Accepted Answer

We offer a number of products throughout the store made from recycled or eco-friendly resources. We actively seek out and purchase locally-made or Canadian-made products to reduce our carbon footprint. In the Corner Store, we have sourced sandwiches and salads from small, local businesses.

Question 19

Do I need to buy the book AND the Canvas digital copy?

Accepted Answer

No, you do not need to buy both. If you buy the Canvas Digital option, this gives you both the eBook and Canvas access completely digitally. Buying the Canvas Print option gives you Canvas Access but packaged with a printed book instead of an eBook.

Question 20

I have a specific question about gown rentals, who can I contact?

Accepted Answer

Student Gown Rentals: Please send us an email atgown.rentals@ubc.ca.

Faculty Gown Rentals: Please contact us atfaculty.rentals@ubc.ca.

Question 21

How long do I have access to an eBook? Is there a time limit on reading eBooks?

Accepted Answer

Some publishers place printing and time restrictions on eBooks. When this is the case, generally, the minimum is 180 days and the maximum is 360 days. For further information on your specific digital materials purchase, complete the form here and a Bookstore team member will assist you.

Question 22

When is my graduation ceremony?

Accepted Answer

All graduation schedules including current and future dates, as well as day-of timelines, can be found on the Graduation page for each campus:

Vancouver:https://graduation.ubc.ca/schedule/

Okanagan:https://graduation.ok.ubc.ca/

Question 23

Is there training available for the ordering of office supplies through Workday?

Accepted Answer

Job Aids posted on Workday will help with the step by step ordering process. Please refer to this Integrated Service Centre link for all Workday services including e-procurement link to EWAY orderinghttps://irp.ubc.ca/news/catalogue-workday-support-services-provided-isc

Question 24

Where do I return my Faculty gown / regalia?

Accepted Answer

Vancouver – Gowns must be returned to the Faculty Robing Room in the Royal Bank Cinemaof the Chan Centre.

Okanagan – Regalia must be returned to the UBC Okanagan Bookstore.

Please return your gown no later than 1 hour after your ceremony concludes.

Question 25

Will I still use my credit card to pay for my office supplies orders in Workday?

Accepted Answer

No, Workday does not require a credit card. Workday will post all charges using your Workday “Worktag #/FDM#.

Question 26

What if my textbooks can’t be bought back?

Accepted Answer

UBC Bookstore works with Books for Africa, a non-profit organization that ships textbooks to Africa. You can donate unwanted books to this program at our front cashiers or to the bin near the upper lobby elevator and we’ll ensure they continue to be of use to students in developing nations.

Question 27

Why can&#8217;t I use my used textbook for a Canvas course? Why do only UBC Bookstore copies work?

Accepted Answer

All purchases are verified and connected to your CWL account for access, which requires you to purchase the materials through the UBC Bookstore in order to get a receipt that provides the redemption codes. Enter the order number (without the dash) listed on the receipt. See the text highlighted in yellow in the above seciton 'Did you Purchase your Canvas Course Materials In-Store'. If you purchased your textbook secondhand from another student, there is no way for you to activate your course materials in Canvas.

Question 28

Do you keep textbooks all term?

Accepted Answer

Unfortunately, we do not! To help us prepare for the next semester, we return all overstock to the publishers. This allows us to have shelf space ready for next terms books. If you need textbooks, it is advisable to purchase them at the beginning of the semester.

Question 29

What are the differences between New and Used textbooks?

Accepted Answer

Newtextbooks are brand new, unopened books in an unmarked, undamaged condition.Usedtextbooks are previously-loved books that come to us in lightly worn, but good, readable condition. They may contain some highlighting and notes from prior use, but should still contain everything you need and have no water damage or missing pages.Usedtextbooks, if available, cost significantly less than new ones and are GST exempt. You’ll find all used books shelved with the new ones in alphabetical order. Look for the yellowUSEDsticker! If you don’t see any used versions of the textbook you need on the shelf, it means we do not currently have any in stock.

Question 30

Where do I find my departmental order history? Can this be viewed through Workday?

Accepted Answer

Order history is not available through Workday. Users with a previous EWAY ID can still access your EWAY order history to find item numbers. New users can email SBA Customer Care ateasyservice@staples.comfor assistance with item# to add to cart.

Question 31

How do I access Canvas content?

Accepted Answer

Login to your course at canvas.ubc.ca
Go to “Modules” to select the digital materials you need to access and click “ Redeem your purchase”
Enter the order number (found in order confirmation email or your receipt)
Click “redeem” to access learning materials

Question 32

How do I purchase my textbooks in store?

Accepted Answer

Our textbooks area is located in the back of the UBC Bookstore. Use your personalized booklist, located here, and then find your books on the shelves which are organized in alphabetical order by Author.

Question 33

What methods of payment do you accept for online orders?

Accepted Answer

We accept both Visa and Mastercard credit cards and UBC Bookstore Gift Cards for online orders. We cannot accept American Express or debit cards for online orders.

Question 34

What is the UBC Bookstore actually doing to lower the cost of textbooks?

Accepted Answer

We’re always looking for new options and ways to reduce the costs of textbooks to students.

CHOICES. As well as new books, we offer three other choices of books to take into account differing budgets: used (which can save you up to 75% if you can sell them back), ebooks (up to 50% cheaper) and custom course packs.
CUSTOM COURSE PACKS: because we only charge for printing and copyright clearance costs, there are now on average 33% cheaper.
SELL TEXTBOOKS BACK. We offer you the opportunity to see your books back to us throughout the year. We try to buy back as many books as we can - if a book is being used for another term on campus you will get up to 50 per cent of the new cost; if the book is not being used the next term, but is still a current edition you will receive a wholesale price. Again, we are encouraging faculty to use books on campus for multiple terms so that we can buy back as many books as possible.

Question 35

Can I return an eBook?

Accepted Answer

Redeemed/activated E-book and access code purchases are final sale. Please complete ourcontact form to receive assistance with returning unactivated course materials from a Bookstore team member.

Question 36

When can I rent my Faculty gown / regalia online?

Accepted Answer

Faculty regalia for the Fall graduation ceremonies may be rented in advance online fromThursday, October 5 to Tuesday, November 14 at 11:59 pm(PST) through theFaculty Rental Form.

The deadline to rent regalia online is Nov 14th for faculty members.

After the Nov 14th deadline, regalia can also be rented on-site on the day of the ceremony:

Please arrive 45-60 minutes before the ceremony at theRobing Room.
Acceptable payment methods include cash, credit card, debit card orOpen Account Worktag(UBC Bookstore account) information.

Question 37

Can I share custom course materials?

Accepted Answer

Each custom course pack has been handpicked and given hours of dedication to put together. As such (and to comply with Copyright law), we ask that you don’t photocopy, scan or reproduce these for use other than for yourself. Please and thank you.

Question 38

What are your overarching sustainability practices?

Accepted Answer

At the UBC Bookstore we are committed to implementing sustainable practices for the benefit of our customers, our community and our planet.

Selling reusable bags, reusing and recycling packaging, recycling batteries, making campus deliveries on behalf of our vendors, promoting the use of reusable drinkware, selling used textbooks, offering a course materials rental program, offering electronic course materials, selling a wide range of products made from eco-friendly materials, using biodegradable plastic bags, and actively seeking out locally-made or Canadian-made products to reduce our carbon footprint are just some of the ways we demonstrate our commitment to sustainability.

Question 39

How will approvals be given and will everyone need to submit an approval to purchase office supplies?

Accepted Answer

Workday has pre-assigned Approvers. Please confirm with your department finance manager if you are permitted to order supplies and copy paper on Workday and if you have an Approver.

Question 40

I need to buy an access code to complete digital homework activities set by my instructor. How do I do this?

Accepted Answer

Access codes are sometimes sold individually and are also often sold packaged along with an e-text, print book or both. All digital materials classified in our system as 'ETEXT + ACCESS CODE' include the eBook plus the publishers' digital homework aids. Digital Materials that are sold as an access code only are classified in our system as “ACCESS CODE.”

Question 41

What is included in my graduation gown rental?

Accepted Answer

For students receiving a bachelors or masters degree, your rental includes a black gown, a hood representing your faculty and unique degree, and a mortarboard style hat. At the end of your ceremony, your gown and hood must be returned. You may keep the mortarboard hat as a souvenir.

For doctoral students, your rental includes a doctoral gown, a doctoral hood, and a beefeater cap. The gown, hood, and cap must all be returned.

Question 42

Can I pick up my gown earlier than my schedule time?

Accepted Answer

Unfortunately, no. All gowns can only be picked up 1 hour and 30 minutes prior to the ceremony you are attending. Gowns are boxed by ceremony number and are not unpacked until right before each ceremony. We are not able to retrieve any gowns in advance.

Question 43

What is your return policy?

Accepted Answer

Click hereto read our return policy.

Question 44

Can I still pick up from Vancouver Campus Mail if my office is closed?

Accepted Answer

Yes. Contact Campus Mail to arrange pick-upcampus.mail@ubc.ca Tel 604-822-9495 and bring your ID at the time of pick-up. You do not need to change your delivery address on Workday. The Vancouver Campus supplies and paper pack orders are automatically routed to UBC Campus Mail.

Question 45

What does &#8220;CANVAS&#8221; mean?

Accepted Answer

Canvas refers to materials that are integrated into your course site. If a course material includes “Canvas” in the name, this indicates that there is a digital component accessible within Canvas that is included with your purchase. Your instructor will give you more instructions in class.

Question 46

Why would I buy an eBook?

Accepted Answer

Save up to 50%
They are environmentally friendly
You don’t have to haul around heavy books

Question 47

What is your vendor code of conduct?

Accepted Answer

Clothing vendors supplying products to the Bookstore are expected to comply with the following guidelines which are consistent with those established by theFair Labour Practices Association, International Labour Organization, the UN Universal Declaration of Human Rights and the UN Convention of the Rights of the Child. We will not do business with vendors that do not meet these guidelines.

Health, safety and employment guidelines

Forced labour: There shall not be any use of forced labour, whether in the form of prison labour, indentured labour, bonded labour or otherwise.

Child labour: No person shall be employed at an age younger than 15 (or 14 where the International Labour Organization exemption for developing countries allows) or younger than the age for completing compulsory education in the manufacturer’s country where that age is higher than 15. Currently, employed child workers shall be kept employed and be given access to education and transitional economic assistance. Where a child worker must be displaced, adult family members should have the opportunity to assume the child’s position in order to maintain family earnings.

Harassment and abuse: Every employee shall be treated with respect and dignity. No employee shall be subject to any physical, sexual, psychological, verbal harassment or abuse.

Non-discrimination: No person shall be subject to any discrimination in employment, including hiring, salary, benefits, advancement, discipline, termination or retirement, on the basis of gender, race, religion, caste, age, disability, marital status, sexual orientation, national origin, political affiliation or union membership.

Women’s rights: All employees shall have the right to work in an environment free from sexual harassment and abuse. No worker shall be subject to the forced use of contraceptives or pregnancy testing. Pregnant women will be entitled to appropriate maternity leave and appropriate medical benefits in accordance with national laws and regulations and consistent with national practices.

Health and safety: Employers shall provide a safe and healthy working environment to prevent accidents and injury to health arising out of or occurring in the course of work or as a result of the operation of employer facilities. Workers will be provided with health and safety training appropriate to their industry.

Freedom of association and collective bargaining: Employers shall recognize and respect the right of all employees to freedom of association and collective bargaining.

Wages and benefits: Employers recognize that wages are essential to meeting employees’ basic needs. Employers shall pay employees, as a minimum, at least the minimum wage required by local law or the prevailing industry wage, whichever is higher, and shall provide legally mandated benefits.

Hours of work: Employees shall (i) not be required to work more than the lesser of (a) 48 hours per week and 12 hours overtime or (b) the limits on regular and overtime hours allowed by the law of the country of manufacture or, where the laws of such country do not limit the hours of work, the regular work week in such country plus 12 hours overtime and (ii) be entitled to at least one day off in every seven day period.

Overtime compensation: In addition to compensation for regular hours of work, employees shall be compensated for overtime hours at such premium rate as is legally required in the country of manufacture or, in those countries where such laws do not exist, at a rate at least equal to their regular hourly compensation rate times 1.5. All overtime shall be voluntary.
Environmental guidelines: Vendors will seek out, implement and exercise environmental practices wherever possible, including a commitment to packaging standards that reduce the amount of materials used/ or, have a recycled content. Vendors will also demonstrate environmental safety in the handling of all materials.

Legal guidelines: Vendors will be law abiding and will observe criminal, civil and tax codes in the countries they do business and will comply with all applicable legal and customs requirements of Canada.

Question 48

Who do I contact with questions on the Workday order process?

Accepted Answer

Please use this link forISC Service Now.

Question 49

Can I buy an access code that includes the ebook? or do I have to buy a physical book?

Accepted Answer

Yes. All digital materials that are classified in our system as 'ETEXT + ACCESS CODE' include the ebook as well as the publishers digital homework aids.

Question 50

How do I avoid line-ups?

Accepted Answer

UBC Vancouver and UBC Okanagan, you have two options:

You can order your textbooks online. If ordering online and you’re living on or close to campus, please choose the Pick-Up option to pick up your books when you’re back on campus. Please ensure you bring your order number and your student ID.
If you want to shop in-store, come into the store and print out your personalized book list. Our staff will help you find your books. Before visiting,ensure you check our back-to-school opening hours- we offer extended hours during the start of term. Aiming to arrive at the store either before 11:30am or after 2:30pm will help you avoid our busiest times.

Other tips:

Shop early. Many required textbooks are available up to two weeks before classes start.
International students: If you will be taking classes remotely this term, allow AMPLE time to receive your books and other supplies to your country otherwise you may not have what you need on the first day of class. If you are travelling from an international location to campus for classes, we advise you to choose the Pick-Up option so your textbooks will be ready for you to pick up at the store when you arrive on campus.

Question 51

Why was my order declined?

Accepted Answer

There are a few reasons why you received this declined order notification:

- Your billing address does not match your credit card’s address. Your billing address must match exactly what is shown on your credit card statement

- The address you’ve entered is incorrect and/or our system doesn’t recognize the address

- The credit card has been reported stolen or lost

- The credit card limit has been reached

- Also note, our website cannot process debit cards (VISA or M/C debit)

Finally, this can sometimes be a system issue on our end that will resolve itself within 24 hours. Please check all of the factors above first. If after 24 hours you are still having problems with your online order, please contact us using the link below and we will do everything we can to assist you.

Please contact us byemail.

Question 52

Can I sell back my textbooks to the UBC Bookstore? How does the textbook buyback program work?

Accepted Answer

The textbook buyback program is no longer available.

Question 53

I have placed a departmental order through Workday. Who do I contact with delivery issues? My order has not been delivered on time.

Accepted Answer

Please email Customer Care ateasyservice@staples.comwith your PO #. There will be a period of fine tuning for the delivery process due to the new Workday address formatting. Processes are in place for continuous improvement of the new delivery processes using the new Workday delivery address detail.

Question 54

What if I am having problems with my eBook?

Accepted Answer

Please complete ourcontact formand a Bookstore team member will assist you.

Question 55

Can I place a departmental order for delivery to my home office?

Accepted Answer

No, for security reasons, orders will not be delivered to residential addresses. Only special exceptions will be permitted as determined and approved by Workday approvers.

Question 56

How much will my textbooks cost and what payment options are there?

Accepted Answer

The average cost for Term 1 Arts or Commerce textbooks is $400.00 and for Science $700.00. If you choose used digital, the cost will be much lower.

UBC Bookstore accepts Canadian currency (in-store only), Visa, Mastercard, American Express (in-store only, WeChat (in-store only), AliPay (in-store only) and Interac (debit cards, in store only). You may use a parent’s credit card, however you must be able to demonstrate you have their authorization.

Question 57

How do you ensure your vendor partners are practicing fair labour?

Accepted Answer

The Bookstore requires clothing vendors it does business with to sign a ‘Code of Conduct’ letter confirming that it does not use sweatshop labour. The letter must confirm that the vendor has adopted ethical practices that meet or exceed those contained in the Vendor Code of Conduct outlined in this policy.

Question 58

Do I have to wear a gown to attend my ceremony?

Accepted Answer

Yes, all individuals participating in the graduation ceremonies at the Vancouver and Okanagan campuses are required to wear academic regalia. This includes graduating students, faculty, administration and invited guests who will be seated on stage as well as volunteers. Academic regalia includes a gown, hood and headwear appropriate to the degree being granted. The mortarboard hats for bachelors and masters students are optional, but a gown and hood must be worn by all students wishing to attend. Any form of attire (formal, uniform, business, traditional, or casual) may be worn underneath the gown, but footwear must always be worn.
For more information, please see the UBC Graduation website:UBC Academic Regalia Guidelines
If you have any questions, please contactceremonies.graduation@ubc.ca(Vancouver campus) orokanagan.ceremonies@ubc.ca(Okanagan campus).

Question 59

Why don’t you have more used textbooks?

Accepted Answer

We wish we had more, too! The number of used textbooks we offer is determined by how many textbooks are being reused for each course and are returned to us each term. After a brief hiatus, we are pleased to announce that our used textbook purchase and resale program will be returning for the 2023 fall term. Please check back later for more details!

Question 60

What do I do when my free access period to Canvas expires?

Accepted Answer

The free trial is 14 days. After that time you must either purchase your course materials online or purchase them from the bookstore. Activate your purchase in Canvas using your receipt number.

Question 61

How do I find out what textbooks I need for my courses?

Accepted Answer

You can use the Course Search feature here:https://the.bookstore.ubc.ca/books/course-searchand use the 'Access your personalized booklist' if you know your CWL login and are taking courses at UBC this term; otherwise use the manual navigation by selecting a Campus, Course and Section to build your book list.

Question 62

I&#8217;ve had to switch courses and I don&#8217;t need my textbooks. Can I return them?

Accepted Answer

Please see ourReturn Policy.

Question 63

I&#8217;m Having Trouble Redeeming My Canvas Purchase?

Accepted Answer

Submit a support requestwith the UBC Learning Technology Hub.

Question 64

What if I missed the Faculty gown rental deadline?

Accepted Answer

Gowns can also be rented on-site on the day of your ceremony. Please arrive a minimum of 45-60 minutes prior to the ceremony to ensure you leave adequate time to pick up your regalia from the Bookstore staff at the Robing Room. You can pay cash, credit, debit or with yourOpen Account Worktag(UBC Bookstore account).

On-site registration locations are:

Vancouver –The Robing Room for faculty is located in the Royal Bank Cinema at the Chan Centre. Access via the Royal Bank Cinema entrance off of Crescent Road.

Okanagan –The UBC Okanagan Bookstore

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