Return Policy

Returns Made Easy

Change your mind or not happy with your purchase? You may return it in its original packaging to any UBC Bookstore location, or ship it back to our warehouse with proof of purchase.

Course Materials

Course Materials include textbooks, custom courseware, rental and digital textbooks. Course materials may be returned within 14 days unless otherwise stated below.  Merchandise must be in original condition and a refund will be issued to the original tender.

Final Return Policy: Effective October 7, 2019 – Course Materials for the fall term: textbooks, custom courseware, rental and digital textbooks are a FINAL SALE.

All other items are returnable within 30 days of purchase with original receipt and in its original condition

School Supplies purchased for student’s use are PST exempt

All Other Merchandise

Merchandise (excluding Course materials) may be returned within 30 days of purchase for a refund issued to the original tender. After 30 days and up to a limit of 60 days, refunds will be issued on a Bookstore gift card. Refunds may also be issued on a Bookstore gift card if the original tender is no longer available.

Without a Receipt?

For any merchandise returned or exchanged without a receipt, a refund will be issued within the 30-day return period on a Bookstore gift card at the lowest sale price.

Final Sales

Items not eligible for a refund, exchange or store credit are: Access codes, special orders, opened items/packages, clearance items (red tagged or other), giftcards, items that cannot be returned for health reasons (ie;lab supplies,swimwear, under garments and headphones)and items used or in non-saleable condition.

Online Purchase Returns


Bring the item(s) you would like to return to any Bookstore location with the tags attached, along with one of the following forms of proof of purchase:

  • Original receipt
  • Online order packing slip

For audit purposes please provide the following:

  • Name
  • Address
  • Telephone Number
  • Valid Photo ID

If you would like to exchange the item instead, one of our store associates will be happy to help you find what you’re looking for.

Mail-In Return

Merchandise (bought online or in-store) can be mailed to 6200 University Boulevard, Vancouver, BC, V6T 1Z4. Attention: Bookstore Refund Department.

Please include the following information:

  • Copy of the original receipt
  • Contact information
  • Reason for return

(shipping costs are the responsibility of the sender)