Refund policy

Course Materials

For Courses starting in September, course materials are final sale. The following exceptions apply:

  • Original receipt is required for all returns, for a refund issued to the original tender. We cannot process returns without the original receipt
  • Course materials must be returned in original packaging and unused, unopened and undamaged condition.
  • Please note all Digital Course Materials are final sale (no refunds or exchanges).

All Other Merchandise

Merchandise (excluding course materials, final sale items) may be returned within 30 days of purchase with original receipt, for a refund issued to the original tender.

Final Sale (Non-Returnable Merchandise)

Items not eligible for a refund, exchange or store credit:

  • Digital course materials (i.e. ebooks, access codes)
  • Special orders
  • Opened packages
  • Used or non-saleable condition items
  • Clearance and red-stickered final sale items
  • Gift cards
  • Intimate items (i.e. swimwear, undergarments)
  • Lab and medical supplies (ie. safety goggles, lab coats, dissecting kits)
  • Earbuds and headphones
  • Custom course materials

Gift Cards

UBC Bookstore gift cards cannot be redeemed for cash, returned for a cash refund, or used to purchase other Gift Cards. Cards have no value until activated at the cash register at one of our retail locations, denominated in Canadian dollars (CAD) only. Purchases are deducted from the Gift Card balance. Any remaining balance after a transaction will stay on the Gift Card for future use.

The UBC Bookstore is not responsible if a Gift Card is lost, stolen, destroyed, or used without your permission. By purchasing, receiving, or redeeming a Gift Card, you agree that the laws of the Province of British Columbia, without regard to conflict of laws principles, will govern these terms and conditions.

The UBC Bookstore and its affiliates reserve the right to change these Gift Card terms and conditions at any time at their discretion.

Online purchases

Return In-Store

Bring the item(s) you would like to return to any Bookstore location along with one of the following forms of proof of purchase:

  • Original receipt
  • Online order packing slip

All items must be returned within 30 days of purchase in new/unopened condition, in original packaging with tags attached. Exchanges are only available in-store. If you would like to make an exchange, one of our store associates will be happy to help you find what you’re looking for.

*Please note: orders designated for pickup in store will be held for 30 days after the notification email has been sent. After 30 days, orders will be refunded less a 25% handling fee.

Mail-In Return

To return merchandise by post (bought online or in-store), please send us an email at shop.online@ubc.ca to request a return. Please note that we are unable to provide return labels - when making a mail-in return, you are responsible for return shipping costs.

Please package the item/s you wish to return, including your original receipt, online order #, and contact details (name, email, phone number) and mail them to us at the following address:

UBC BOOKSTORE
Attn: Bookstore Refund Department
6200 University Blvd.
Vancouver BC, V6T 1Z4