Returns Made Easy
Change your mind or not happy with your purchase? You may return it in its original packaging to any UBC Bookstore location, or ship it back to our warehouse with proof of purchase.
September Term Extended Return Policy: effective August 17, 2020-September 21, 2020. September Course Materials: textbooks and custom courseware are returnable up to September 21, 2020.
Standard Refund Policy: Effective September 22 - 2020. Course Materials: textbooks and custom courseware in original condition may be returned within 7 days from the start of the course for a refund issued to the original tender.
All Other Merchandise
Merchandise (excluding Course materials) may be returned within 30 days of purchase for a refund issued to the original tender. After 30 days and up to a limit of 60 days, refunds will be issued on a Bookstore gift card. Refunds may also be issued on a Bookstore gift card if the original tender is no longer available.
Exceptions: FINAL SALE on the following: Digital Materials, special orders, opened items/packages, clearance items (red tagged or other), giftcards, items that cannot be returned for health reasons (ie; lab supplies,swimwear, under garments and headphones).
Without a Receipt?
For any merchandise returned or exchanged without a receipt, a refund will be issued within the 30-day return period on a Bookstore gift card at the lowest sale price.
Items not eligible for a refund, exchange or store credit are: Digital Course Materials, special orders, opened items/packages, clearance items (red tagged or other), giftcards, items that cannot be returned for health reasons (ie;lab supplies,swimwear, under garments and headphones)and items used or in non-saleable condition.
Online Purchase Returns
Bring the item(s) you would like to return to any Bookstore location with the tags attached, along with one of the following forms of proof of purchase:
- Original receipt
- Online order packing slip
For audit purposes please provide the following:
- Telephone Number
- Valid Photo ID
If you would like to exchange the item instead, one of our store associates will be happy to help you find what you’re looking for.
Merchandise (bought online or in-store) can be mailed to 6200 University Boulevard, Vancouver, BC, V6T 1Z4. Attention: Bookstore Refund Department.
Please include the following information:
- Copy of the original receipt
- Contact information
- Reason for return
(shipping costs are the responsibility of the sender)