Return Policy

Course Materials

For Courses starting in January, course materials are now final sale. The following exceptions apply:

• Original receipt is required for all returns, for a refund issued to the original tender. We cannot process returns without the original receipt.
• Course materials must be returned in original packaging and unused, unopened and undamaged condition.
• Please note all Digital Course Materials are final sale (no refunds or exchanges).

All Other Merchandise

Merchandise (excluding course materials, final sale items) may be returned within 30 days of purchase with original receipt, for a refund issued to the original tender.

Final Sale (Non-Returnable Merchandise)

Items not eligible for a refund, exchange or store credit:

• Digital course materials (i.e. ebooks, access codes)
• Special orders
• Opened packages (including course materials)
• Used or non-saleable condition items
• Clearance and red-stickered final sale items
• Gift cards (physical & digital)
• Intimate items (i.e. swimwear, undergarments)
• Lab and medical supplies (ie. safety goggles, lab coats, dissecting kits)
• Earbuds and headphones
• Custom course materials

Gift Cards

UBC Bookstore gift cards cannot be redeemed for cash, returned for a cash refund, or used to purchase other gift cards. Cards have no value until activated at the register at one of our retail locations, denominated in Canadian dollars (CAD) only. Purchases are deducted from the gift card balance. After each transaction, any remaining balance will remain on the gift card for future use.

The UBC Bookstore is not responsible for gift cards lost, stolen, destroyed, or used without your permission. By purchasing, receiving, or redeeming a gift card, you agree that the laws of the Province of British Columbia, without regard to conflict of laws principles, will govern these terms and conditions.

The UBC Bookstore and its affiliates reserve the right to change these Gift Card terms and conditions at any time at their discretion.