Return Policy

Returns Made Easy

Change your mind or not happy with your purchase? You may return it in its original packaging to any UBC Bookstore location, or ship it back to our warehouse with proof of purchase.

Course Materials

Up to 7 days from the start of the course. Please note there are no refunds (or exchanges) on Digital Materials.

All Other Merchandise

Merchandise (excluding Course Materials) may be returned within 30 days of purchase with original receipt, for a refund issued to the original tender. Refunds may also be issued on a Bookstore gift card if the original tender is no longer available.

Final Sales

Items not eligible for a refund, exchange or store credit are: Digital Course Materials, special orders, opened items/packages, clearance items (red tagged or other), giftcards, items that cannot be returned for health reasons (Ie. lab supplies, swimwear, under garments and headphones) and items used or in non-saleable condition.

Returning Online Purchases

Return In-Store

Bring the item(s) you would like to return to any Bookstore location with the tags attached, along with one of the following forms of proof of purchase:

  • Original receipt
  • Online order packing slip
  • For audit purposes please provide the following:
    • Name
    • Address
    • Telephone Number
    • Valid Photo ID

If you would like to exchange the item instead, one of our store associates will be happy to help you find what you’re looking for.

Mail-In Return

Merchandise (bought online or in-store) can be mailed to:

6200 University Blvd.

Vancouver BC, V6T 1Z4

Attention: Bookstore Refund Department