I’m trying to place an online order and I’m getting an error message at checkout. What is the problem?
There are a few common reasons why you may be encountering an error message at checkout.
If you are ordering from an international location (other than the US) and you need your order shipped to you: Our address form has line-character limits. if you have a long address, try adding the second optional Address Line to space out your address onto two lines. In the Postal Code panel, enter 000000 (six zeros) instead of your actual postal code (don’t worry, your parcel will still find you).
If you are ordering for pick-up in store: to collect your purchase in store, please complete your billing address first. Once this has been added, please select the option for picking up in store. Your shipping address will automatically match your billing address, but this does not mean your items will be shipped to you if you have selected to pick up in store.
Ensure you are using an accepted method of payment: our ecommerce site accepts Visa and Mastercard credit cards and UBC Bookstore gift cards only. We do not currently accept Visa or Mastercard debit, American Express, WeChat or AliPay.
Check carefully to ensure your billing information is correct: your billing address must match exactly what is shown on your credit card statement.
If you are still having problems placing your online order, please submit a support request using this webform and we will do everything we can to assist you.