Digital Course Materials

How to Redeem Codes For Digital Course Materials

Already ordered? Look at your receipt. Does the course material say Campus eBookstore, VitalSource or Canvas?

TP Message box
STUDENTS MAY GET TIMED OUT BEFORE RETRIEVING THEIR ACCESS CODES DURING PEAK PERIODS. WE ARE WORKING TO RESOLVE THIS ISSUE QUICKLY. IF THIS ISSUE OCCURS, PLEASE TRY AGAIN AT A LATER TIME. WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE.

Campus eBookstore

Do you have your Redemption Code?

Already ordered? Look at your receipt. If it says Campus EBookstore than follow these instructions:

  1. Go to www.campusebookstore.com/redeem to enter your redemption code.
  2. Once you have entered your redemption code, you will receive another code and the website where you can access your learning materials by entering that code.
  1. Contact Campus eBookstore’s help desk at www.campusebookstore.com/support.aspx
  2. You can also reach out to us. Please note that during early September and early January, it may take up to 48 hours to receive a response by email. If the matter is urgent, please come visit us in store. 

Vitalsource

Do you have your Redemption Code?

Already ordered? Look at your receipt. If it says Vitalsource than follow these instructions:

  1. Go to https://online.vitalsource.com/#/user/signin to enter your redemption code.
  2. Once you have entered your redemption code, you will receive another code and the website where you can access your learning materials by entering that code.
  1. Contact VitalSource help desk at https://support.vitalsource.com/hc/en-us
  2. You can also reach out to us.  Please note that during early September and early January, it may take up to 48 hours to receive a response by email. If the matter is urgent, please come visit us in store. 

Canvas

Do you have your Redemption Code?

Already ordered? Look at your receipt. If it says Canvas than follow these instructions:

  1. Login to your course at canvas.ubc.ca
  2. Go to “Modules” to select the digital materials you need to access
  3. Click on “Redeem Your Purchase”
  1. Enter the receipt number (found under the barcode). 

Enter the order number (found in your order confirmation email)

Please see our CANVAS FAQs below.
You can also reach out to us. Please note that during early September and early January, it may take up to 48 hours to receive a response by email. If the matter is urgent, please come visit us in store. 

CANVAS FAQs

No worries! If you gave the cashier your student card when you made your purchase in-store or you entered your student number when you ordered online, your access will be automatically provided.

All purchases are verified and connected to your CWL account for access, which requires you to purchase the materials through the UBC Bookstore in order to get a receipt that provides the redemption codes. If the cashiers swipe your student card at the time of purchase, this will automatically grant you access . If you purchased your textbook second hand from another student, there is no way for you to activate your course materials in Canvas.

Canvas refers to materials that are integrated into your course site. If a course material includes “Canvas” in the name, this indicates that there is a digital component accessible within Canvas that is included with your purchase. Your instructor will give you more instructions in class.

The free trial is 14 days. After that time you must either purchase your course materials online or purchase them from the bookstore. Activate your purchase in Canvas using your receipt number.

If you ordered online or you purchased in-store and provided the cashiers with your student card at the time of purchase, we can provide you with your original receipt number or order number so that you can regain access to your course materials in Canvas. If you purchased in-store and did not provide your student card at the time of purchase, unfortunately we are unable to track your original receipt number.

If you purchased in-store, make sure you are entering your receipt code exactly as shown (including the dots). If you purchased online, your code is the 6-digit order number found in your order confirmation email. For detailed redemption instructions, click here. Still doesn’t work? Submit a support request with the UBC Learning Technology Hub.

No worries! If you gave the cashier your student card when you made your purchase in-store or you entered your student number when you ordered online, your access will be automatically provided.

  1. Login to your course at canvas.ubc.ca
  2. Go to “Modules” to select the digital materials you need to access and click “ Redeem your purchase”
  3. Enter the receipt number (found under barcode)
  4. OR
  5. Enter the order number (found in order confirmation email)
  6. Click “redeem” to access learning materials

No, you do not need to buy both. If you buy the Canvas Digital option, this gives you both the eBook and Canvas access completely digitally. Buying the Canvas Print option gives you Canvas Access but packaged with a printed book instead of an eBook.

You MUST have your own receipt with your own receipt codes in order to access the materials. In order to avoid encountering issues accessing your course materials, please do not purchase with your friends on the same receipt.