How to redeem codes for digital course materials

 

Already ordered? Look at your receipt. Does the course material say Campus eBookstore, VitalSource or Canvas? 

1. CAMPUS E-BOOKSTORE
Your purchase should have come with a redemption code.
  1. Go to www.campusebookstore.com/redeem to enter your redemption code.
  2. Once you have entered your redemption code, you will receive another code and the website where you can access your learning materials by entering that code.
1.1 Problems entering your code? 
  1. Contact Campus eBookstore's help desk at www.campusebookstore.com/support.aspx
  2. You can also reach out to us. Please note that during early September and early January, it may take up to 48 hours to receive a response by email. If the matter is urgent, please come visit us in store. 
1.2 STILL having problems entering your code after trying the steps above?

 

2. VITALSOURCE
Your purchase should have come with a redemption code.
  1. Go to https://online.vitalsource.com/#/user/signin to enter your redemption code.
  2. Once you have entered your redemption code, you will receive another code and the website where you can access your learning materials by entering that code.

 

2.1 Problems entering your code? 
  1. Contact VitalSource help desk at https://support.vitalsource.com/hc/en-us
  2. You can also reach out to us.  Please note that during early September and early January, it may take up to 48 hours to receive a response by email. If the matter is urgent, please come visit us in store. 
2.2 STILL having problems entering your code after trying the steps above?

 

3. CANVAS
3.1 STEPS
  1. Login to your course at canvas.ubc.ca
  2. Go to "Modules" to select the digital materials you need to access
  3. Click on "Redeem Your Purchase"
4a. Did you purchase your CANVAS course materials IN-STORE?
Enter the receipt number (found under the barcode)
4b. Did you purchase your CANVAS course materials ONLINE?
Enter the order number (found in your order confirmation email)
3.2 Issues with gaining access to your CANVAS materials?
  1. Go to https://bookstore.ubc.ca/faq-sections/canvas-course-help
  2. You can also reach out to us. . Please note that during early September and early January, it may take up to 48 hours to receive a response by email. If the matter is urgent, please come visit us in store.