What methods of payment do you accept for online orders?
We accept both Visa and Mastercard credit cards and UBC Bookstore Gift Cards for online orders. We cannot accept American Express or debit cards for online orders.
I’m trying to place an online order and I’m getting an error message at checkout. What is the problem?
There are a few common reasons why you may be encountering an error message at checkout. If you are ordering from an international location (other than the US) and you need your order shipped to you: Our address form has line-character limits. if you have a long address, try adding the second optional Address Line…
Can I pay for an online order with my debit card?
No, a credit card or UBC Bookstore Gift Card is required to place an online order. We currently accept Visa and Mastercard online.
Why can’t I use my used textbook for a Canvas course? Why do only UBC Bookstore copies work?
All purchases are verified and connected to your CWL account for access, which requires you to purchase the materials through the UBC Bookstore in order to get a receipt that provides the redemption codes. Enter the order number (without the dash) listed on the receipt. See the text highlighted in yellow in the above seciton…
What does “CANVAS” mean?
Canvas refers to materials that are integrated into your course site. If a course material includes “Canvas” in the name, this indicates that there is a digital component accessible within Canvas that is included with your purchase. Your instructor will give you more instructions in class.
What do I do when my free access period to Canvas expires?
The free trial is 14 days. After that time you must either purchase your course materials online or purchase them from the bookstore. Activate your purchase in Canvas using your receipt number.
I’m Having Trouble Redeeming My Canvas Purchase?
Submit a support request with the UBC Learning Technology Hub.
Do I need to buy the book AND the Canvas digital copy?
No, you do not need to buy both. If you buy the Canvas Digital option, this gives you both the eBook and Canvas access completely digitally. Buying the Canvas Print option gives you Canvas Access but packaged with a printed book instead of an eBook.
Can a friend purchase Canvas Course Materials on my behalf?
You MUST have your own receipt with your own receipt codes in order to access the materials. In order to avoid encountering issues accessing your course materials, please do not purchase with your friends on the same receipt.