Will I still use my credit card to pay for my office supplies orders in Workday?
No, Workday does not require a credit card. Workday will post all charges using your Workday “Worktag #/FDM#.
Why are the prices on Workday higher for the same item on Staples.CA?
Staples Business Advantage and Staples.Ca are two separate divisions of Staples. UBC’s contract for supplies and copy paper, with Staples Business Advantage, includes special services like Environmentally friendly delivery with smaller Campus Mail trucks, reducing greenhouse gases and carbon taxes for UBC. Streamlined Workday/EWAY procurement processes. Special UBC reporting to meet regulatory requirements. These special…
Who do I contact with questions on the Workday order process?
Please use this link for ISC Service Now.
I have placed a departmental order through Workday. Who do I contact with delivery issues? My order has not been delivered on time.
Please email Customer Care at easyservice@staples.com with your PO #. There will be a period of fine tuning for the delivery process due to the new Workday address formatting. Processes are in place for continuous improvement of the new delivery processes using the new Workday delivery address detail.
Who do I contact with billing questions?
Please use this link for ISC Service Now.
Who do I contact for returns and/or issues with my Staples Business Advantage (SBA) order?
You can contact SBA Customer Care at easyservice@staples.com
Where do I find my departmental order history? Can this be viewed through Workday?
Order history is not available through Workday. Users with a previous EWAY ID can still access your EWAY order history to find item numbers. New users can email SBA Customer Care at easyservice@staples.com for assistance with item# to add to cart.
What is Staples Business Advantage (SBA) and how does it differ from Staples?
Staples Business Advantage (SBA) is the commercial division of Staples providing a higher level of business solutions, like Workday integration to EWAY, custom reporting and customized delivery solutions, for large complex accounts like UBC. Staples retail and Staples.Ca are not part of the UBC agreement.
Is there training available for the ordering of office supplies through Workday?
Job Aids posted on Workday will help with the step by step ordering process. Please refer to this Integrated Service Centre link for all Workday services including e-procurement link to EWAY ordering https://irp.ubc.ca/news/catalogue-workday-support-services-provided-isc
How will approvals be given and will everyone need to submit an approval to purchase office supplies?
Workday has pre-assigned Approvers. Please confirm with your department finance manager if you are permitted to order supplies and copy paper on Workday and if you have an Approver.