Office Supplies

Can I still contact Kathleen Hatami and Alan Homeniuk with Workday questions?

Please use this link for ISC Service Now for Workday questions (Lower Mainland) and (Okanagan) will still be available to assist with the special quote process for bulk PPE orders, furniture projects, and special-order items not on the Workday/EWAY catalogue.

How will approvals be given and will everyone need to submit an approval to purchase office supplies?

Workday has pre-assigned Approvers.   Please confirm with your department finance manager if you are permitted to order supplies and copy paper on Workday and if you have an Approver.

How can I order items that are not in the Workday supplies catalogue?

To order items that are not on the Workday supplies catalogue, you can use the Workday special requisition process. Please refer to the Workday instructions for ordering non-catalogue items.   Your ISC support team can assist with the training. Please use this link for ISC Service Now.

Are all office supplies orders going to be via the catalogue system in Workday?

All office supplies that were ordered from Staples in the past will be available through the Workday catalogue.

Why are the prices on Workday higher for the same item on Staples.CA?

Staples Business Advantage and Staples.Ca are two separate divisions of Staples. UBC’s contract for supplies and copy paper, with Staples Business Advantage, includes special services like

Environmentally friendly delivery with smaller Campus Mail trucks, reducing greenhouse gases and carbon taxes for UBC.

Streamlined Workday/EWAY procurement processes.

Special UBC reporting to meet regulatory requirements. 

These special services, included in the price of the Workday items, help UBC to save money, time and the environment.

Can I still pick up from Vancouver Campus Mail if my office is closed?

Yes. Contact Campus Mail to arrange pick-up  Tel 604-822-9495 and bring your ID at the time of pick-up. You do not need to change your delivery address on Workday.  The Vancouver Campus supplies and paper pack orders are automatically routed to UBC Campus Mail.  

Can I still purchase supplies in person from the UBC Bookstore?

Yes, users are able to purchase office supplies from the Bookstore and pay with a credit card or their Bookstore open account using the new Workday “Worktags” (formerly “speed chart #”). JV have been discontinued as of November 2, 2020.

Who do I contact with delivery issues? My order has not been delivered on time.

Please email Customer Care at with your PO #.   There will be a period of fine tuning for the delivery process due to the new Workday address formatting.   Processes are in place for continuous improvement of the new delivery processes using the new Workday delivery address detail.

Who do I contact with billing questions?

Please use this link for ISC Service Now.

Who do I contact with questions on the Workday order process?

Please use this link for ISC Service Now.