Digital Course Materials

How to Redeem Codes For Digital Course Materials

Already ordered? Look at your receipt. Does the course material say Campus eBookstore, VitalSource or Canvas?

TP Message box
STUDENTS MAY GET TIMED OUT BEFORE RETRIEVING THEIR ACCESS CODES DURING PEAK PERIODS. WE ARE WORKING TO RESOLVE THIS ISSUE QUICKLY. IF THIS ISSUE OCCURS, PLEASE TRY AGAIN AT A LATER TIME. WE APOLOGIZE FOR ANY INCONVENIENCE THIS MAY CAUSE.

Campus eBookstore

Do you have your Redemption Code?

Already ordered? Look at your receipt. If it says Campus eBookstore then follow these instructions:

Stuck? Give us a shout

Purchased online? your code will be sent to your email.

Purchased in-store? your code should be on your receipt.

1. Go to www.campusebookstore.com/redeem to enter your redemption code.

2. Once you have entered your redemption code, you will receive further instructions on how to access your learning materials.

1. Contact Campus eBookstore’s help desk at www.campusebookstore.com/support.aspx

2. You can also reach out to us. Please note that during early September and early January, it may take up to 48 hours to receive a response by email. If the matter is urgent, please come visit us in store. 

Please contact the help desk of the publisher of your course materials:
Pearson: https://support.pearson.com/getsupport/s/
Nelson: http://www.nelson.com/order/contact.html
MacMillan: http://www.macmillanenglish.com/help/
Wiley: www.wileyplus.wiley.com/student-resources-support/
McGraw-Hill Ryerson: https://mhedu.force.com/CXG/s/ContactUs

Vitalsource

Do you have your Redemption Code?

Already ordered? Look at your receipt. If it says Vitalsource then follow these instructions:

Stuck? Give us a shout

1. Go to https://online.vitalsource.com/#/user/signin to enter your redemption code.

2. Once you have entered your redemption code, you will receive another code and the website where you can access your learning materials by entering that code.

1. Contact VitalSource help desk at https://support.vitalsource.com/hc/en-us

2. You can also reach out to us.  Please note that during early September and early January, it may take up to 48 hours to receive a response by email. If the matter is urgent, please come visit us in store. 

Please contact the help desk of the publisher of your course materials:
Pearson: https://support.pearson.com/getsupport/s/
Nelson: http://www.nelson.com/order/contact.html
MacMillan: http://www.macmillanenglish.com/help/
Wiley: www.wileyplus.wiley.com/student-resources-support/
McGraw-Hill Ryerson: https://mhedu.force.com/CXG/s/ContactUs

Canvas

Do you have your Redemption Code?

Already ordered? Look at your receipt. If it says Canvas then follow these instructions:

Canvas Student Guide
Canvas Support

1. Login to your course at canvas.ubc.ca
2. Go to “Modules” to select the digital materials you need to access
3. Click on “Redeem Your Purchase”

Enter the order number (without the dash) listed on the receipt. See the text highlighted in yellow in the example below.

Enter the order number (found in your order confirmation email)

Please see our CANVAS FAQs below.

Need Canvas access code technical support? Contact the LT Hub

You can also reach out to us. Please note that during early September and early January, it may take up to 48 hours to receive a response by email. If the matter is urgent, please come visit us in store. 

CANVAS FAQs

By IT Support / On 2022.06.28 /

All purchases are verified and connected to your CWL account for access, which requires you to purchase the materials through the UBC Bookstore in order to get a receipt that provides the redemption codes. Enter the order number (without the dash) listed on the receipt. See the text highlighted in yellow in the above seciton "Did you Purchase your Canvas Course Materials In-Store". If you purchased your textbook secondhand from another student, there is no way for you to activate your course materials in Canvas.

By IT Support / On 2022.06.28 /

Canvas refers to materials that are integrated into your course site. If a course material includes “Canvas” in the name, this indicates that there is a digital component accessible within Canvas that is included with your purchase. Your instructor will give you more instructions in class.

By IT Support / On 2022.06.28 /

The free trial is 14 days. After that time you must either purchase your course materials online or purchase them from the bookstore. Activate your purchase in Canvas using your receipt number.

By IT Support / On 2022.06.28 /

Submit a support request with the UBC Learning Technology Hub.

By IT Support / On 2022.06.28 /
  1. Login to your course at canvas.ubc.ca
  2. Go to “Modules” to select the digital materials you need to access and click “ Redeem your purchase”
  3. Enter the order number (found in order confirmation email or your receipt)
  4. Click “redeem” to access learning materials

By IT Support / On 2022.06.28 /

No, you do not need to buy both. If you buy the Canvas Digital option, this gives you both the eBook and Canvas access completely digitally. Buying the Canvas Print option gives you Canvas Access but packaged with a printed book instead of an eBook.

By IT Support / On 2022.06.28 /

You MUST have your own receipt with your own receipt codes in order to access the materials. In order to avoid encountering issues accessing your course materials, please do not purchase with your friends on the same receipt.